Vice-President of Operations
Reports to Chief Executive Officer
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Who We Are
Global Outreach International (GOI) exists to bring the Good News to Every Nation this Generation by Showing and Sharing God’s Love. We are a Great Missions Family made up of missionaries, home office staff, donors, churches, and board members united around that calling. Our work spans the globe, and the care we give to the people who carry it out is as central to our mission as the mission itself.
Position Overview
The Vice-President of Operations is, first and foremost, a servant-leader. This person serves as a primary advocate and caregiver for our operations team who serve the missionaries, walking alongside them through the full cycle of missionary life: launch, field ministry, and re-entry. Administrative competence matters deeply in this role, but the character and relational capacity to earn trust, give genuine care, and lead with humility matter more.
The Vice-President of Operations serves as a key member of the Leadership Team and holds primary oversight of the operations departments, including strategic planning, human resources, missionary care, missionary kids, and mobilization. This position reports to the Chief Operating Officer, is based at GOI's home office in Tupelo, MS, and requires considerable travel.
The ideal candidate is someone who has lived the missionary life they will be asked to lead and support. They understand from the inside what it means to raise support, cross cultures, establish ministry in a new context, and re-enter life in their passport country. That firsthand experience is not a preference. It is foundational to this role.
Responsibilities
- Builds trust across the operations team by listening well, learning existing systems and culture before implementing change, and leading with genuine care for each person.
- Walks alongside missionaries and staff through challenges, setbacks, conflict, and seasons of growth, offering wisdom, compassion, and accountability.
- Coaches, encourages, and invests in the professional development of direct reports and the broader operations team.
- Maintains the healthy and necessary distinction between missionary care and performance management, protecting the trust missionaries place in the care team.
- Advocates intentionally for remote staff and field missionaries in organizational decisions that affect them.
- Provides accountability for missionaries and their ministries.
- Develops and communicates long-range strategic direction for the operations department, aligning department goals with the organization's broader mission and strategic plan.
- Improves cross-department communication and collaboration, breaking down silos while respecting the unique responsibilities and rhythms of each department.
- Global Outreach International | Vice-President of Operations
- Maintains ongoing evaluation of current systems and procedures, addressing deficiencies and implementing improvements in ways that strengthen sustainability without sacrificing GOI's relational culture.
- Establishes the operations department's organizational structure, including succession planning, and modifies it as conditions warrant.
- Develops policies and processes for each operations department.
- Oversees budget review and approval for the operations departments and contributes to the organization's overall budget formation.
- Oversees compliance with missionary agreements and memorandums of understanding with partner organizations.
- Oversees the planning and facilitation of Missionary Orientation and Training.
- Maintains knowledge
The Vice-President of Operations directly supervises the following directors, each of whom leads a critical area of the organization's work:
- Director of Human Resources: oversees succession planning, talent management, change management, organizational and performance management, training and development, and compensation.
- Director of Mobilization: leads initiatives supporting the healthy growth of short-term missions, long-term career missionaries, and church partnerships.
- Director of Missionary Care: oversees processes that engage, equip, and support missionaries' spiritual, emotional, and physical wellbeing, and serves as the point person for situations of concern or crisis.
- Director of Third Culture Kid Ministries: develops strategies and services supporting the growth and development of missionary kids and serves as a resource for missionaries and churches concerning third culture kid issues.
- Engages with other Leadership Team members to address high-level organizational concerns and contribute to strategic planning.
- Ensures all operations activity aligns with organizational policies and the mission, bylaws, and goals established by the Board of Directors.
- Collaborates with internal and external stakeholders on governance, community engagement, marketing, and fundraising as appropriate.
- Establishes operational benchmarks, timelines, and resources needed to achieve strategic goals, and sets standards for accountability and measurement.
- Communicates plans and priorities from the strategic plan, partnering with others to follow through with coordinated objectives and budgets.
Character & Values
The operations team has asked for a leader who earns trust before implementing change, listens before speaking, and shepherds people as well as they manage processes. Candidates are expected to demonstrate the following:
Qualifications
Essential
Preferred
What to Expect in Your First Six Months
GOI's operations team has made clear what they need most from a new leader in the early months: relationship, not rapid change. The person who steps into this role will be expected to:
Compensation & Benefits
GOI offers a competitive salary and comprehensive benefits package including medical insurance, retirement plan, and vacation, holiday, and sick leave plans. Salary is determined by competitive regional market factors with consideration for the candidate's education and experience.