We’re Upgrading to Serve You Better
At Global Outreach, we want every interaction you have with us, from giving to receiving updates, to be simple, clear, and meaningful. That’s why we’re launching a new website and donor system powered by Virtuous.
This upgrade will help us care for you, our ministry partners, communicate more clearly, and give you better tools to manage your giving.
Below are answers to some common questions.
We are moving to a new system so we can serve you better. Our new website and donor system will make it easier to:
- Give to missionaries and ministry projects
- Manage recurring gifts
- Update your contact information
- Access your giving history
- Receive updates that are more relevant to your interests
This transition will also help us care for our growing Global Outreach family more faithfully as the ministry continues to grow.
For most donors, your giving will continue as normal.
If you currently give monthly or have an active recurring gift, we are working carefully to transfer your information into the new system. This process will take some time, and we will let you know when it is complete.
If we need any action from you, we will contact you directly.
We will be moving your current account information into the new system. Once that process is complete, we will ask you to create a new password to connect to your existing account information.
After the new system launches, we will send you an email invitation to activate your donor account so you can:
- View your giving history
- Update payment methods
- Manage recurring gifts
- Update household information
We will send instructions when action is needed.
During a transition like this, some donor records may need updates. For example:
- Household relationships may appear incorrectly
- Contact information may need updating
- Duplicate records may occasionally appear
If you notice anything that needs to be corrected, please let us know. We will be glad to help.
Contact Us
Email: [email protected]
Phone: (662) 842-4615 ext. 207
Yes.
We are working to preserve your giving history and donation records so they remain available to you.
If you notice anything missing, please contact us.
Our goal is to move all scheduled and recurring gifts into the new system without interrupting your giving.
We are working carefully with our secure payment system to make this transition as smooth as possible.
In most cases, no action will be needed. If we do need anything from you, we will contact you directly.
During the transition, it may take some time for recent gifts to appear in your new donor account as we complete the transfer.
No.
Your giving records and tax documents remain important to us and will continue to be available.
If you need help accessing them, we are here to help.
Yes.
Protecting your financial information is a high priority.
Our new system uses secure payment processing and updated donor tools to help protect your information.
Sometimes communication preferences need to be updated during a transition.
If you stop receiving updates or receive duplicate emails, please let us know so we can correct it.
This can usually be fixed quickly by emailing [email protected].
We are here to help.
If you have questions about your giving, your donor account, or any part of this transition, please contact our Donor Relations team.
Email: [email protected]
Phone: (662) 842-4615 ext. 207
We know transitions can bring questions, and we want to make this as smooth as possible.
Thank you for your patience and partnership as we make this upgrade.
